Janjala Privacy Policy
Last updated: July 22, 2025
At Janjala, protecting your personal information is a matter of trust and integrity. We are committed to handling your data with the highest standards of confidentiality, transparency, and fairness. This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep it secure—without exception or compromise.
a. Account Information
Name, email address, phone number, shipping and billing addresses.
b. Transaction & Order Data
Order history, payment details (processed securely via Paystack or other payment partners), and delivery preferences.
c. Device & Usage Data
IP address, browser type, device identifiers, pages visited, and time spent on the site—collected via cookies and similar technologies to improve your experience.
d. Customer Support Interactions
Chat transcripts, email correspondence, and call recordings (with your consent) to resolve inquiries and strengthen our service.
Order Fulfillment & Service: To process purchases, arrange delivery, and handle returns or exchanges.
Account Management: To create and maintain your account, and to provide personalized recommendations.
Customer Care: To respond to your questions, troubleshoot issues, and follow up on service feedback.
Improvement & Innovation: To analyze usage patterns, test new features, and enhance site performance.
Marketing & Communications: To send order updates, promotional offers, and newsletters—only if you opt in. You may opt out at any time via links in our emails or within your account settings.
We treat your information as a sacred trust. We will never rent, sell, or trade your personal data. Disclosure occurs only when necessary to:
Service Providers: Trusted partners who help with payment processing, shipping, analytics, or email delivery—contractually bound to keep data secure and use it only for our specified purposes.
Legal Compliance: When required by law, regulation, or valid legal process (e.g., to respond to a subpoena or prevent fraud).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data will remain protected under this policy.
Janjala uses cookies and web beacons to:
Remember your login and preferences
Analyze how you navigate our site
Serve relevant advertisements (only on third‑party platforms, never shared directly)
You can manage or disable cookies via your browser settings, though some site features may not function fully without them.
We employ industry‑standard safeguards to protect your information, including:
Encryption: SSL/TLS for data in transit; encryption at rest for sensitive fields.
Access Controls: Strict role‑based permissions for our staff and partners.
Regular Audits: Ongoing vulnerability assessments and security reviews.
Incident Response: A documented plan to address and notify you promptly in the unlikely event of a breach.
Access & Correction: You may view or update your account details at any time by logging in to your Janjala account.
Deletion: You may request deletion of your personal data, subject to legal obligations to retain certain records.
Opt-Out: You can opt out of marketing communications via the unsubscribe link in emails or through your account settings.
Cookie Management: Adjust your browser settings to accept or reject cookies.
To exercise any of these rights, contact us at privacy@janjala.com.
Our site is intended for users aged 18 and above. We do not knowingly collect or maintain information from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us for prompt removal.
As we continuously strive for excellence, we may update this Privacy Policy to reflect new practices or legal requirements. We will post the revised version on janjala.com/privacy and update the “Last updated” date. Continued use of our services constitutes acceptance of any changes.
Questions or concerns? We’re here to help.
Email: privacy@janjala.com
Mail: Janjala, No. 5 Monilola Crescent, Molete, Ibadan, Oyo State, Nigeria
Thank you for entrusting us with your information. At Janjala, your privacy isn’t just a policy—it’s our pledge.
